E-commerce platforms not publishing negative ratings/reviews in India: Report – Times of India


NEW DELHI: A couple of in two (58 per cent) shoppers complain that their unfavourable product scores and evaluations will not be being revealed by e-commerce platforms, a brand new report confirmed on Tuesday.
Solely 23 per cent shoppers stated that their unfavourable evaluations or scores on e-commerce websites had been revealed as it’s.
Almost 65 per cent shoppers discovered the product scores on e-commerce websites to be positively biased, indicating that sellers could also be influencing scores for his or her merchandise to draw shoppers and platforms will not be proactively appearing in such conditions.
About 90 per cent of these surveyed stated the e-commerce platforms ought to prohibit low-rated merchandise from sellers to be re-listed as one other product, in line with neighborhood social media platform LocalCircles.
“One of many high points reported by shoppers has been how sellers themselves, through family and friends networks and in some instances even through public relations and influencers get purchases organised that are designed simply to fee and assessment the product extremely,” stated the report.
Such a follow offers an preliminary optimistic scores and assessment increase for the vendor’s merchandise whereas it misleads the shoppers, it added.
The only greatest difficulty with e-commerce scores and evaluations is the place a real, verified shopper assessment or ranking is rejected by e-commerce platforms beneath the class of “it doesn’t meet our norms for scores and evaluations”.
“Many shoppers, if they’re shipped a non-returnable pretend or counterfeit product or a distinct product altogether solely have scores and evaluations because the mechanism accessible to them and specific their dissatisfaction through the identical,” stated the report.
By suppressing this data shared by shoppers, ecommerce platforms, most shoppers really feel are participating in an unfair commerce follow, it added.
Amid an elevated adoption, evaluations and scores emerged to be an vital device for shoppers whereas they store on-line.
Not too long ago, the Division of Client Affairs additionally initiated dialogue with e-commerce platforms to minimise pretend or paid evaluations from their platforms.
In keeping with shoppers, the three systemic adjustments — permitting shoppers with verified purchases ranking to assessment a product, permitting unfavourable evaluations/ scores so long as the language is non-defamatory and sellers with unfavourable scores/evaluations on a product shouldn’t be allowed to re-list the product as a brand new line merchandise — can result in driving up the standard of evaluations and scores.
“The federal government driving actions from e-commerce platforms on above points can instantly result in elevated shopper belief in ecommerce scores and evaluations,” the report talked about.

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