Govt to meet cab aggregators on Tuesday amid rise in consumer complaints – Times of India

NEW DELHI: The federal government has known as a gathering of cab aggregators like Ola and Uber on Tuesday to debate their insurance policies associated to fare calculation, surge pricing, trip cancellations and measures taken by them for information safety of shoppers, shopper affairs secretary Rohit Kumar Singh mentioned on Monday.
The assembly has been known as amid rise in shopper complaints of alleged unfair commerce practices by these platforms, together with trip cancellation coverage as drivers drive prospects to cancel journeys after accepting bookings, which ends up in prospects paying cancellation penalties.
“We’ve got sought data from cab aggregators how they deal with cancellation prices and surge pricing and the way they calculate fare,” Singh mentioned whereas talking on the sidelines of an occasion organised by the ministry.
He additional mentioned,”We’ve got requested why the costs to go from level A to level B are completely different for 2 completely different individuals.”
The ministry would additionally wish to know whether or not these trip hailing apps have taken satisfactory measures to safeguard shopper information on their platforms.
“We’ve got requested for data. We’ll focus on with them and based mostly on the result we are going to take additional motion,” the secretary mentioned.
Final week, Central Consumer Protection Authority (CCPA) chief commissioner Nidhi Khare mentioned, “We’ve got obtained a number of complaints from shoppers relating to the cancellation and pricing coverage of cab aggregators. The variety of complaints may be very excessive and due to this fact we now have known as the cab aggregators for clarification of their insurance policies.”
Citing just a few examples, Khare mentioned the regulator has obtained many complaints of alleged unfair commerce practices, together with cab drivers forcing shoppers to cancel a visit and bear a penalty because the drivers don’t wish to settle for the trip for no matter cause.
Khare additional mentioned current shoppers are being charged excessive charges for a trip, whereas new customers are lured with decrease prices for a similar distance.
“It seems that cab aggregators are utilizing algorithms to lure new prospects, placing previous prospects at drawback. That is an unfair observe,” she added.
In opposition to this backdrop, Khare mentioned the regulator wish to perceive their algorithms and different insurance policies adopted for working as cab aggregators within the nation.

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