No boarding for child with special needs: IndiGo regrets incident, says ‘took best possible call’ – Times of India


NEW DELHI: IndiGo on Monday regretted the incident that occurred on the Ranchi airport on Saturday whereby the airline barred a toddler with particular wants from boarding the flight.
As a token of appreciation, IndiGo provided an electrical wheelchair for the kid.

“We provide our honest regrets to the affected household for the unlucky expertise. As a small token of appreciation, IndiGo wish to supply electrical wheelchair for youngster barred from boarding flight,” CEO Ronojoy Dutta mentioned in a press release in the present day.
The airline “took the very best determination beneath tough circumstances,” he mentioned.
Aviation minister Jyotiraditya Scindia mentioned on Monday that no human being ought to need to undergo this and he himself is investigating the incident.
Because the boy was prohibited from boarding the airline’s Ranchi-Hyderabad flight on Saturday, his dad and mom — who have been with him — additionally determined to not enter the aircraft.
The Saturday’s incident got here to gentle after different passengers posted about this incident on social media on Sunday.
Commenting on one such social media put up relating to this incident, Scindia on Monday mentioned on Twitter, “There may be zero tolerance in direction of such behaviour. No human being ought to need to undergo this! Investigating the matter on my own, put up which acceptable motion might be taken.”
DGCA chief Arun Kumar had on Sunday advised PTI that the regulator has sought a report from IndiGo on this matter. The Directorate Common of Civil Aviation (DGCA) is probing this incident and it’ll take acceptable motion, he mentioned.
When requested concerning the incident, IndiGo had on Sunday mentioned, “In view of the security of passengers, a specially-abled youngster couldn’t board the flight along with his household on Might 7, as he was in a state of panic.”
(With inputs from businesses)


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