Sunwing flights delayed, passengers feeling stranded amid network-wide issue | CBC News


A technical problem has delayed various Sunwing Airline flights, stranding some Canadian travellers as the difficulty hampers check-in and boarding.

In an announcement Monday, a spokesperson for Sunwing Journey Group stated the airline’s techniques supplier is experiencing a network-wide system problem, affecting carriers globally, together with Sunwing flights.

Sunwing’s web site reveals just about all flights scheduled for Monday — greater than 40 — have been delayed, some by greater than 12 hours.

“We sincerely remorse the affect that is having on our clients’ journey plans and are working diligently with our know-how supplier to resolve the difficulty as quickly as doable,” the assertion reads.

Jean-Hugues Demers from Boucherville, Que. has been ready within the foyer of a Cuban resort along with his girlfriend and buddies.

The group left Montreal on April 6 for every week on the Paradiso resort in Varadero, Cuba. They have been purported to return to Canada by the tip of the lengthy weekend, till Demers realized their flight had been delayed.

Jean-Hughes Demers says he is disenchanted with Sunwing’s disaster administration. (Kwabena Oduro/CBC)

“I simply texted my boss this morning, telling him I will be in tonight, however now I do not know,” he stated.

“The resort has been superb to us…, however it’s nonetheless scorching, and we need to know what occurred.”

Demers says he’ll proceed making an attempt to get some solutions. 

In the meantime, the airline says “greatest makes an attempt are being made” to tell passengers of how their flights are affected and it is encouraging passengers with journeys scheduled over the subsequent day to examine their flight standing earlier than heading to the airport. 

It’s also coordinating resort lodging and airport transfers with its vacation spot administration firm.

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